Why Brands should go mobile?
Marketing is reaching variety of customers and trying to influence their decisions. Hence it is important to be where people are engaging and spending time.
With its variety of apps, the mobile phone is one of the things that occupies our attention day and night.
For the majority of millennials, the mobile phone is the first thing they reach for in the morning, and more often than not, the last thing they see before they go to bed. An astonishing 83% claim to sleep with their smartphones and 32% of the younger half even use them in the bathrooms. In 2016 the world population has spent 1 trillion hours using mobile apps. App Annie, an app analytics company has discovered that the average person launches at least 10 apps per day. Clearly it is a business opportunity for every company and its brand to capitalise on. But what are some of the benefits for having mobile first strategy?
Image source: App Annie
One of the advantages of having your brand on a mobile app is that it fosters loyalty among your customers. Receiveing Push notifications or seeing the brand logo every time they unlock their phone increases customer retention rate. Furthermore, apps could improve everyday offline processes. For example Walmart launched Walmart Pay feature on its app. Wal-Mart is betting that the new payment system will make the checkout process faster and more convenient, though it can’t yet quantify how much time it saves shoppers
The Wired Magasine wrote that Data is the new oil: DATA IN THE 21st Century is like Oil in the 18th Century: an immensely, untapped valuable asset. Like oil, for those who see Data’s fundamental value and learn to extract and use it there will be huge rewards.
Nowhere is that more true than in brand marketing. Mobile apps provide companies with tons of additional data that it could use to improve its marketing and brand efforts via facebook, email etc, since data could be collected for everyday interactions of the user. Furthermore companies would cut the cost of having to buy all this data from 3rd party services that is often not accurate.
Open doors to more marketing channels:
Virtual and Augmented Reality used to be stuff from sci-fi movies. With advance in mobile devices technology it is now more common than ever. With advancement in mobile computing power. Simple cardboard could turn every phone into Virtual Reality head set. That opens a lot of doors to marketing and ways for users to interact with your product.
For example, Ikea created an app that turned its catalogue to interactive platform. This creative approach meant that app got 6.2 million installs, being the number 1 downloaded marketing app for a brand. Users spent an average of eight minutes with the app compared to three minutes with just the catalogue.
Pitfalls for branded mobile apps
Yet sometimes an app is not one size fits all solution to further popularizing your brand. It should be providing value beyond your product or service. Great dose of creativity is required for launching truly beneficial app- that provide quality content, entertains users or help them in another way. Many branded apps succeed at getting downloads but fail at retention. We can find apps for brands like McDonalds with really poor rating at the App store.
Do you already have more ideas in your head how a mobile app could benefit your specific business? If yes, give us a shout.